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Making the PROCESS simple
It is very important to understand what will be gained by implementing this type of system and the benefits directly to you.In order to receive these benefits from a CRM system a company has to clearly understand its need. A CRM system is not a technological miracle that will bring dramatic change in company productivity. CRM is about a sweeping change of mindset across the company and making it a customer-oriented enterprise. Thats why before installing a CRM system a company should understand what it wants to achieve. Does the company want to make its selling process more efficient? Is it trying to target and acquire the right customer segment? or is the goal is to improve customer service?It takes in average 7 to 8 calls in order to close a sale with a new customer and two to three in the case of an existing customer. The more accurately the data is stored the more effective the sales process is: so by implementing a CRM system that works will give your business key advantages.So what is the process and how does GGR go about implementing such a project?We do this with 4 easy steps1. We define the most effective and efficient implementation plan with the lowest cost and time resources for your business. typically this takes 2 weeks.2. We then either custom build you a system if there is not an off the self solution that can be developed and integrated into your organization.3. We train any personnel that will use this system from both an administrative and user persepctive.4. Finally for a period of time after implementation work with your teams to make sure you get the most out of the system and complete any fine tuning.
TECHNOLOGIES
Helping You Get the Leading Edge Through Technology
Custom Builds
CRM custom builds
We can develop a CRM for your unique business model and work flows. Rather than you having to change the way you work to fit an off the shelf CRM, we will design a CRM that fits your unique business and your methods of working.
Our CRM development process covers the following areas:
CRM system process mapping
Development of functional specifications
Specification and development of database plan
Interface and work flows
System expansions and bolt ons
User guide
Training
Implementation and rollout
The advantage with a GGR custom CRM is that you can incorporate as much or as little as you desire. Whether you'd like a simple business contact manager, a customized reporting tool, an email/mail merge facility or anything in between, we can incorporate it for you.
Tech Processing wording
CRM implementation
Data Inputs
Data Cleansing
Data Mapping
Other CRM Intergration
Implementation
Usage Policy
PROCESS CYCLE
Implemtation
CRM implementation is a
methodically structured approach for effectively integrating Customer Relationship Management software based services into the workflow of an organizational structure or an individual end-user.
Data Inputs
In computing, input/output, or I/O,
refers to the communication between an
information processing system (such as a computer), and the outside world, possibly a human, or another information processing system.
This also covers how data can be put in and taken out of a system.
User training
Its an alarming statistic that over 80% of all problems and issues caused within a business could be prevented with proper CRM certification
or training.
Fit for purpose
The following characteristics are associated
with delivery of excellent CRM:
Reliability, Responsiveness, Accessibility,
Safety, Courtesy , Consideration ,
Communication , Recognizing the customer
and Competence
Reporting
We make sure that your teams not only understand the data going in but also the data coming out.
USER FRIENDLY
Not only do we build system that are easy to use we also make sure that they are functionally, logically, and incredibly user friendly.
Usage Policy
Making sure that your CRM starts with accurate
data is just as important as making sure the data that is put thereafter in is also correct. Defining how to use the system and its usage guidelines.
Most organizations are developing and adopting software usage policies, but are challenged with managing and enforcing the policy across the enterprise. We train your teams to understand the importance of using these tools correctly.
Data Cleansing
Incorrect data when implementing
a crm system can be very costly. GGR ensures that all data is High quality through a series of testing against a sepcified set of criteria.
Data Mapping
Data mapping is used
as a first step for a wide variety of data integration tasks
Process Cycle
CRM systems are not just
about getting new business as much
as they are about keeping the old ones. The cost of keeping existing customers is a tiny fraction of the cost of acquiring
new customers.
User Friendly
Fit for purpose
User Training
Reporting
